Our Crew


Our Crew

Our primary guide will be Kevin R. Miller, founder of VisionBound International and a renowned expert in leadership. VisionBound has partnered with experts in every field to bring a world class experience to every cruise.

Kevin Miller, CEO of Visionbound International


Dr. Stephen R. Covey said of Kevin, “A unique combination of competence and character has made Kevin an extraordinary teacher.”

Clients appreciate his broad range of experience.  As a former Army officer, he observed firsthand the power of leadership as a “force multiplier.” He understands the need for strong leaders in today’s challenging world. He is committed to use best practices and practical tools to help people make the genuine changes necessary to become great leaders.

Kevin brings a wealth of experience to his clients. He is a retired active-duty Army officer. He served as a company commander in the 7th Infantry Division and held many staff positions in Europe and the United States. Added to his military service, in 1995 Kevin founded his own consulting company, VisionBound International, Inc. (www.visionbound.com) VisionBound has worked with public, private and education clients worldwide helping them improve leadership, communication, and customer service skills.

His clients particularly value Kevin’s real-world experience. He has worked with leadership teams and employee groups all over the United States and internationally, having lived seven years in Europe and two in Asia.    Kevin co-authored Customer Service Strategies that Really Work with other experts in 2002 and is considered an international expert on customer service.

Kevin’s clients represent a broad, cross section of industries including K-12 and higher education, federal, state and civic government, military, health-care, education, aerospace, oil and gas, automotive, retail and technology. He has been working effectively with clients, representing a number of branches of the military, as well as law enforcement agencies and a variety of public and higher educational institutions. He is also a successful keynote presenter and has presented to his energetic programs to audiences large and small.

Kevin has earned three M.S. degrees—one from Utah State University in secondary education, a second from Kansas State University in adult and continuing education, and a third from the Command and General Staff College in strategy and operations. He holds a B.S. in business management from Brigham Young University.

Kevin and his wife, Denise, live in Springville, Utah. They have four children and six grandchildren.

Beau Sorensen, COO of First Choice Home Health & Hospice


Presenting on Healthcare Leadership at Sea

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Beau has over 15 years of experience in home health and hospice care. He has been Administrator of Advantage In-Home Care and has served in many capacities at First Choice, including Director of Operations, CFO, and COO. While at First Choice, he has extensively used the VisionBound system to lead change in his departments and companies. As a result of these efforts, First Choice's clinical outcomes went from the 33rd percentile to 99th percentile in 2 years while saving over $1 million annually in extra overhead costs. 

Beau is an expert in software systems and has worked with Allscripts to beta test and develop major new features in their Homecare application, including integrations that allow for a fully electronic medical record. As a result of his efforts, First Choice led all home health and hospice agencies nationwide in adopting a fully electronic chart.

Beau has been actively involved in the home care and hospice community, serving as Legislative Director and President for the Utah Association for Home Care and serving on the Home Health Financial Managers Association Legislative Committee.  

Beau has also had extensive experience in politics and advocacy, serving as a Legislative District chair, vice chair, and education chair in the Utah Republican Party. He has advocated for home health and hospice on Capitol Hill in Washington, DC and in Utah.

Beau has presented with Kevin at the National Association for Home Care and Hospice Annual Meetings from 2009-2012 on customer service and developing a strong company culture. In addition, he has presented numerous times on how to better use Allscripts' software and on the benefits of a fully electronic chart. 

Beau's hands-on experience with the VisionBound system will provide participants with the real world knowledge and expertise they need to drive change throughout their companies.

Beau was integral in recently helping to successfully fund the Faith in America project on Kickstarter. He has lived and worked in Japan in addition to his home state of Utah which has given him a global perspective on business and healthcare.

He currently lives in Provo with his wife Rachelle and their four children.

Benjamin Forstner, CEO of First Choice Home Health & Hospice

Benjamin Forstner has been a student of human behavior for years, graduating from Brigham Young University with a degree in Human Development. Building on this foundation, he obtained a Masters in Business Administration with an emphasis in Organizational Behavior. He has devoted much of his time to understanding individual motivations, group dynamics, and how organizational structure guides success.

Benjamin was selected to start Advantage In-Home Care and served as its Administrator.  Additionally, he has worked on the board of Teal’s the Deal Foundation, developing organizational structure, bylaws, and fundraising efforts. He currently sits on the Board for the Utah Association for Home Care as its Legislative Director and serves on the Scholarship Selection Committee for Executive Women International. For the past decade he has worked in Human Resources Management and Organizational Behavior. Currently, he is the Director of Human Resources at First Choice Home Health & Hospice.

While working as an HR Director at First Choice, he developed and implemented an onboarding process that raised the retention rate of new employees from 64% to over 91%. Benjamin developed and oversaw a major structural change that ultimately reduced staffing costs by 15%. He has since supported this organizational structure with an extensive educational program, leadership training, and performance management. By adhering to the structural changes Benjamin implemented, the company has recognized and maintained its lowest employee turnover rates.

Benjamin enjoys the outdoors and DIY projects. He enjoys self-development and education. He is married with two beautiful daughters who are the center of his life.

Rusty Chambers, Andavo Travel


Rusty has traveled and performed extensively in the U.S. and Europe throughout her college and post college years. That was the start of her passion for travel, and the beginning of the broad base of travel experience she have accumulated. In 1990, Rusty opened and began operating Classic Cruise and Travel, Inc. Classic Cruise and Travel grew and matured into a unique and solid company that provided quality service in all fields of travel. In October of 2006, Classic Travel was merged with Christopherson/Andavo Travel in Murray, Utah, where she is the group and incentive, meetings and conventions team leader. She’s logged hundreds of cruises on many different cruise lines and ships, and traveled worldwide to destinations like the Caribbean Islands, Mexico, Hawaii, Alaska, Canada, Fiji, Tahiti, as well as most European countries. Her specialty is in upscale, incentive and group travel, cruises and adventure travel. 

For more information or questions, please contact Rusty at 866-327-7600

Melannie Denise Cunningham, CEO of The Cunningham Network



For more than 30 years, Melannie Denise Cunningham has inspired audiences nationally and internationally as a trainer, storyteller and motivational speaker – sharing personal stories and life lessons about resiliency and living life to the fullest. Speaking from personal experiences as a government worker, community organizer, college administrator and entrepreneur, she connects with people on a level that motivates them to improve their own conditions.  She has presented on topics surrounding diversity and inclusion, customer service and intercultural communications for companies such as State Farm Insurance, Key Bank, Washington State Department of Social and Health Services and more. Melannie is a popular presenter because she is versatile, “real,” and creates a positive, safe environment for participants to learn and grow.

Cunningham is President and CEO of the Cunningham Network, Inc. a public relations and marketing agency she founded that provides business development and media production services to community focused enterprises.

Since 2006 she’s served as Director of Multicultural Recruitment for Pacific Lutheran University(PLU) in Tacoma, Washington where she creates and executes strategy to help the university increase enrollment among students of color.    In 2012, Cunningham received a Master’s in Business Administration degree from PLU with a focus on entrepreneurship where her study led her to  develop an import/export venture to import food, wine and other commodities from Africa to distribute in the United States as a “trade in addition to aid” strategy for Africa’s social concerns.  Her vision is to return profits to the African countries where she conducts business to invest in improving education and empowerment of women and girls. Cunningham has traveled 15 times since 1995 as an entrepreneur and humanitarian to various parts of Africa including South Africa, Malawi, Namibia, Swaziland, Kenya and Uganda.

Before PLU, Cunningham served in diverse capacities within local, state and federal government administration. She was Deputy Equal Employment Opportunity Officer to the U. S. Department of Navy and the EEO Officer for the City of Tacoma, Washington.  She also served as Manager of the Materials Management Center for the State of Washington and with the U.S. Department of Commerce as a “Community Partnership Specialist” for the 2000 Census. 

Cunningham sits on boards of several influential organizations, including Women of Vision, an NGO focused on improving the lives of women and children globally; and ClearChannel Radio Seattle the parent corporation that owns seven radio stations in the Puget Sound.  She is an active member at the local and regional level of Delta Sigma Theta Sorority, Inc., a 100 year old public service sisterhood of over 200,000 college-educated Black Women, and has the distinct honor of being a founding member of the chapter at Washington State University (WSU). In addition to her MBA, she he holds a Bachelor of Arts degree in General Studies from WSU and a certification in Broadcast Production Technologies from Bates Technical College.




What are others are saying about their experiences with Kevin and VisionBound International?

Kevin is one of the most powerful and influential presenters and facilitators I have ever met. He helped my company develop a powerful vision, mission statement and strategy, and his customer service seminar fired up my team as never before. He has an incredible way of connecting with others and inspiring them with power-packed tools and ideas. I can’t possibly recommend him more highly
— Ted Dodge, CEO of The Boardwalk Group
Kevin is in tune with the needs and special demands of the Commissary business and tailors the training to help us improve, gain new insights and insure everyone has a renewed appreciation for the importance of our jobs. Even long term managers who thought they had seen and heard it all came away with a renewed sense of understanding, pride in their mission and motivation.
— Robert Varela, Zone 18 Commissary Manager of the US Government's Defense Commissary Agency
We have been working with Kevin on ways to improve our customer service; his energy, enthusiasm and especially understanding of our industry—were all well received by our employees; he involved them in the learning process and had them commit to their individual goals. He was able to help us see our financial institution through the eyes of a customer which was invaluable- the excellent training and loads of new ideas was a bonus- very cost effective for us.
— Phil Trost, SVP of Central Bank and Trust
I have never worked with anyone who is more effective at anticipating needs within an organization and who so effectively goes about solving them. Kevin has a very strong capacity to motivate and inspire others to perform well. He is extremely sensitive to the unique needs of others, understands the change process in individuals and organizations, and can move people into new areas of interacting and producing. He is a superb trainer who has the capacity to clearly communicate ideas and skills to others. He designs creative training materials and is creative in engaging those whom he trains. Most importantly, he gets people to change their behavior after participating in one of his training sessions.
— Dr Donald Deshler, University of Kansas
Kevin Miller is one of the most talented and inspirational trainers I have ever met. [He has] the natural ability to generate excitement and the courage required to change.
— Richard Jarvis, President of Extraordinary Development
We invited Kevin to be a keynote presenter on Stress Management for our annual conference. He riveted the audience with his dynamic presentation style and the numerous ‘hands-on’ skills he guided the group through. It was powerful, interactive, humorous and completely useful. I couldn’t recommend him more highly to any organization needing a powerful presenter. We hope to use him again.
— Neil Jensen, Utah Pharmaceutical Association
This was perhaps the best training session I’ve ever attended.
— Neal Margulis, Lightbridge Hospice
Beau is an excellent trainer and is very knowledgeable and engaging.
— Michele Boyd, Mary Washington Home Health

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